TripView respects your privacy, and we only collect the minimum amount of information necessary to operate the TripView service.
Your trip settings are stored on your phone. We don't keep any records of your trip settings on our servers, apart from transient request logs mentioned below.
When you view a trip, the app needs to transmit some details to the TripView servers in order to request real-time data. This typically includes the list of routes and stops that are relevant to your trip. All communications between the app and our servers are encrypted.
The TripView servers keep logs of all requests for security and diagnostic purposes. These logs include the IP address of every request, but are otherwise anonymous. Request logs are automatically deleted on a regular basis.
We may analyse request logs to gather anonymous usage statistics, including request counts and general usage patterns.
If you use the app to send an email to TripView Support, you will have the option to include your trip settings as an attachment. We will only use this information for troubleshooting, and it will be deleted on request.
TripView uses the Google Firebase service to collect anonymous usage information, including the number of active users, device models, and operating system versions.
We also use a third party service to collect crash reports. These reports are used to diagnose and fix crashes. They do not contain any personal information.
The free version of TripView contains advertisements provided by third party advertising services. These advertising services may use the advertising ID from the device to provide personalised ads. They may also use the current location of the device to provide location based advertising.